Effective Date: 01.09.2025

Returns, Exchanges & Refund Policy

1. Damaged or Defective Items

If your package arrives damaged during transit or has any manufacturing defect, don’t worry, we’ve got you covered completely!

• What to do: Please reach out to us within 48 hours of delivery at pen.paperlk@gmail.com or via WhatsApp at +94 75 49 075 49 with unboxing photos or a video showing the damage.
• Hassle-Free Resolution: You can choose either:
  1. A Free Replacement: Sent out to you at zero additional delivery charge. (No need to return the damaged item!)
  2. A Full Refund: Returned directly to your original payment method.

2. Custom & Personalized Orders

Because custom study planners, personalized journals, and curated stationery boxes are crafted uniquely to your exact names, colors, and requests:

• Customized orders cannot be cancelled, returned, or refunded once production has commenced, unless there is a printing error or physical defect on our part.
• Please double-check all custom details (spellings, quotes, and colors) before confirming your order.

3. Non-Customized Ready-Made Stationery

Non-customized items (e.g. standard sticker sheets, generic bookmarks, imported stationery) can be exchanged within 7 days of delivery provided they remain unopened, unused, and in their original packaging. Return shipping costs for change-of-mind exchanges are borne by the customer.

4. How Long Does a Refund Take?

Once your refund is reviewed and approved:

• Refunds are initiated within 3 to 5 business days.
• Funds are returned to your original payment method (Bank Transfer or Card Gateway). Processing times may vary slightly based on your local bank.

5. Contact Our Customer Care