Effective Date: 01.09.2025

Privacy Policy

At The Pen Paper, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us.

1. Information We Collect

When you browse or interact with our cozy shop, we may collect:

• Personal Information: Name, delivery address, email address, and phone number.
• Payment Information: Processed securely via authorized third-party payment gateways (we never store your credit/debit card numbers).
• Order Details: Products chosen, order histories, and special customization instructions.
• Technical Information: IP address, device type, browser settings, and cookie data for smooth browsing.
• Love Notes & Feedback: Testimonials, reviews, or inquiries you warmly send our way.

2. How We Use Your Information

• Carefully crafting, packaging, and dispatching your orders.
• Sending real-time order tracking updates and customer support responses.
• Personalizing your experience in our cozy little store.
• Enhancing our stationery designs, planners, and packaging.
• Ensuring website safety, fraud prevention, and regulatory compliance.

3. Sharing of Information

We do not sell, rent, or trade your personal details to third parties. Data is shared strictly with:

• Delivery & Courier Partners: Trusted domestic courier partners to hand-deliver your parcels to your doorstep.
• Payment Gateways: Secure banking and gateway processors to facilitate verified payments.
• Legal Obligations: Only when strictly mandated by Sri Lankan law or regulatory authorities.

4. Data Security

We employ physical, electronic, and administrative safeguards to keep your personal data shielded. While no online platform can guarantee 100% absolute invulnerability, we continually adopt standard protective measures.

5. Cookies & Tracking

Cookies help our website remember your cart selections and favorite stationery items. You can choose to disable cookies in your browser settings at any time without restricting essential browsing.

6. Your Rights

You have the right to request access, correction, or deletion of your personal records, or to opt out of promotional newsletters. Simply email us at pen.paperlk@gmail.com.

7. Children’s Privacy

Our store does not knowingly solicit or collect personal information from children under the age of 13.

8. Data Retention

Your details are retained strictly as long as needed to fulfill your purchases, honor guarantees, resolve inquiries, and satisfy statutory tax/accounting obligations.

9. Updates to This Policy

As our small business expands, this policy may be revised. Revisions will be posted here with an updated Effective Date.

10. Contact Us