How Can We Help You Today?

Orders are thoughtfully prepared and processed within 5 business days after payment verification. Orders placed on weekends or public holidays will begin processing on the next business day. You’ll receive a confirmation email and SMS with live tracking details the moment your parcel is handed to the courier.

We mainly ship islandwide across Sri Lanka, reaching every district. For international orders to our lovely overseas community, please message us directly on WhatsApp or email us, and we’ll calculate postal rates for your country.

You can reach us at pen.paperlk@gmail.com or message our hotline at 075 49 075 49. We aim to respond with warm care within 6 hours.

Because each journal, planner, and box is prepared swiftly, we cannot guarantee changes or cancellations once processing begins. Please reach out to us as soon as possible via WhatsApp, and if your order hasn’t entered printing or packaging, we’ll gladly assist you!

Delivery takes between 2 to 7 working days after dispatch, depending on your delivery location in Sri Lanka. Colombo and suburbs typically arrive within 2 to 3 days, while outstation deliveries take 4 to 7 days.

• Within Sri Lanka: Flat rate of 550 LKR anywhere in the country.
• Overseas: Delivery fees depend on destination country and parcel weight. We will confirm exact rates once you reach out.

Currently, we operate as a specialized home studio and do not offer in-store customer pickup. All orders are safely packed and delivered directly to your doorstep.

Please double-check your shipping address and contact number before completing payment. If you spot an error after checking out, please email us immediately at pen.paperlk@gmail.com or WhatsApp 075 49 075 49 with your Order Number so we can update the courier label prior to dispatch.

If your order arrives damaged or has any manufacturing defect, don’t worry, we’ve got you covered 100%! Simply send us unboxing photos or a video showing the damage within 48 hours, and we will sort it out promptly with heartfelt care.

If you received a damaged item, please reach out to us right away with a clear unboxing video. You can choose to receive a free replacement sent at no additional cost (no need to return the damaged product!), or a full refund to your original payment method.

Once your refund is approved, it will be processed within 3 to 5 business days and returned to your original payment method. Depending on your bank’s clearance cycles, funds typically reflect in your account within a few business days.